NEC SL2100 IN-ACD EM LIC - BE118080

Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. ACD is much more sophisticated and comprehensive other group services – it can accurately judge the work load at each agent and distribute calls accordingly. The system allows up to 8 ACD Groups and 20 ACD agents. You can put any agent in any group. An agent can be in more than one group. This allows, for example, a Technical Service representative to answer customer service calls when many of the Customer Service representatives are unavailable. Checking this box enables the full 8 groups and 20 Agents https://www.nec-enterprise.com/